Pastel Zip Puzzle
Contact and Support
For problems with Pastel Zip Puzzle, purchase support or privacy requests, contact us by email.
1. Contact
2. Reporting a problem
Describe the problem and steps to reproduce it. App version, operating system and screenshots are optional and are not attached automatically. Hide personal information in screenshots. If an email app does not open, copy the address into your preferred email service.
3. Purchases, restoration and refunds
Use Restore purchases in the app shop with the Google Play account used for the purchase. If needed, optionally provide the app’s support code, app version and Google Play order number. Do not send purchase tokens, complete receipts, card details, passwords or authentication codes. Request cancellation or refunds through official Google Play procedures. Contacting support does not guarantee refund approval or immediate processing.
4. Ads and game records
Interstitial removal keeps banners and rewarded ads. An unavailable or failed rewarded ad does not grant hints; earned confirmation and a successful save are required. The Company does not synchronize game progress to a server and cannot guarantee recovery after uninstalling, damaged data or changing devices. Do not delete app data as the first troubleshooting step.
5. Privacy requests
Send access, correction, deletion or restriction requests to the email above. We may need proportionate requester verification. Transaction records subject to legal retention may not be deleted immediately. We do not ask for passwords or payment authentication evidence. See the Privacy Policy for processing and retention details.