Support

1. Contact

2. Request data deletion

For Pastel Link Puzzle server data, email wm@worksmade.com with your support code and deletion request. Staff verify ownership and delete the identified installation, its purchase links and relevant lookup records; a code alone is not proof. Delete app data to remove device-only progress. Valid purchases are retained while needed for verification/restoration, cancelled/refunded transactions for five years and consumer complaint/dispute records for three years. Purchases linked to other installations remain. Unpaid installations are cleaned up one year after last launch; completed jobs, notifications and lookup records after 90 days. Ordinary enquiries are deleted after resolution. We explain legal retention exceptions and the outcome. Deletion is not a refund; restoring with the same Play purchasing account can register necessary records again.

3. Helpful details

Your device, OS and app version, and a description of the issue help us investigate. Do not send sensitive identifiers or payment passwords. Without an account server, we cannot guarantee recovery of progress lost after app deletion or similar events.

4. Interstitial removal purchases and restoration

Open the shop to check purchase status. Restore purchases is available for a completed purchase; use the purchase-status action to retry a failed lookup. If a problem persists, email wm@worksmade.com with the copied support code, store order ID, platform, app version and symptoms. Do not send raw purchase tokens, receipts, card details or passwords. The code is not an account or proof of purchase; staff compare server purchase status and application reports.